In order to begin the warranty process, please submit a completed Warranty Claim Form. Submitting an incomplete form may result in delays. Your completed form will aid in troubleshooting your install, and in improving future production runs.
The product code can be found along the housing of your product and should appear similar to this image:
Example of LED Neon Flex | Landscape Flex Product Code
The product code can be found between the cutting units
Example of LED Light Box | LED Light Panel Product Code
The product code can be found on the back of the panel, as “Date Code”