Knowledge Base Search Knowledge Base by Keyword Search Administration Are duties and customs covered in your shipping costs? Can I get a price list? Can you provide an estimate of duties or customs fees? Can you resend my invoice/receipt? How can I send payments for my order? How do I qualify for Net Terms? What is my tracking number? What is your location? What is your overage policy? What is your tariff code? When is my order shipping? Where do you manufacture your products? Show all articles ( 4 ) Collapse Articles DMX How do I connect multiple 854 decoders to one Dimwheel? How do I connect multiple 854 decoders to one SLESA? What are the advantages of using a SLESA over a mini controller? What are your options for remote DMX controllers? What is the hourly rate for an on-site service call? Why do my lights show as white no matter how I program them? LED Light Box Are LED Light Boxes dimmable? Can I have an LED Light Box custom made to size? Do LED Light Box frames come in custom color? What is the lead time on custom sizes? What is the Lumen Maintenance of the LED Light Boxes? What type of power supplies are available for an LED Light Box? Which wire is positive (+) and which wire is negative (-)? LED Light Panel Are LED Light Panels dimmable? Can I have an LED Light Panel made to a custom size? Can you make organic (such as circular) shaped LED Light Panels? Can you make the LED Light Panels frameless? Do LED Light Panels come with mounting hardware? Do panels come with a diffuser? What are the CRI and R9 values of the LED Light Panels? What is the difference between an open face and closed face LED Light Panel? What is the lead time on custom sizes? What is the Lumen Maintenance of the LED Light Panels? What is the purpose of the Red, Yellow, and White wires on the Dynamic White LED Light Panels? What is the purpose of the White, Red, Green, and Blue wires on the RGB LED Light Panels? What side is the face of the panel? Which wire is positive (+) and which wire is negative (-)? Why is my LED Light Panel only partly lit? Show all articles ( 7 ) Collapse Articles LED Neon Flex Can I cut fixtures in the field? Can I install LED Neon Flex under water? Do you carry rope light? How do I power a length of Vivid Pixel that is longer than 32.8ft (10m)? What are the 3 wires of a Dynamic White fixture? What are the pantone numbers and the RAL codes for the standard color jacketed Vivid S colors? What can I do to avoid voltage drop? What cutting tool should I use to cut the fixture in the field? What does "round" mean on an LED Neon Flex quote? What does IP68 mean? What is a Dynamic White fixture? What is the difference between 01 and 02 ends? What is the difference between a seamless connector and a snap connector? What is the Lumen Maintenance of LED Neon Flex? What is the minimum order quantity? What is the smallest length a linear fixture can be made? What is the tolerance between PVC batches? What materials are used to make the mounting hardware? Why are my lights strobing/flickering? Why are there different end options for lead wires? Why are your fixtures moving to Constant Current instead of Constant Voltage? Why do dark spots appear when dimming the fixture? Why is my Vivd Pixel blue? Why is my Vivid RGB showing seemingly random colors? Why is one cutting unit on my fixture not lit? Show all articles ( 17 ) Collapse Articles Power Supplies Are the Meanwell power supplies rated for wet locations? Can I connect multiple fixtures to one power supply? Can I power my fixture with a battery? Can I RMA my power supply? Should I tear out the dimming wires if I am not using them? What dimmer do you recommend? What type of power supplies are available for an LED Light Box? Which wires are for dimming? Why are my lights strobing/flickering? Why isn't my power supply dimming correctly? Show all articles ( 2 ) Collapse Articles Warranty/Return Can I RMA my power supply?