Warranty and Return

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Warranty and Returns

Warranty and ReturnGLLS Admin2021-05-28T10:14:02-03:00

In order to begin the warranty process, please submit a completed Warranty Claim Form. Submitting an incomplete form may result in delays. Your completed form will aid in troubleshooting your install, and in improving future production runs.

Step 1 of 3

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Warranty/Return Policy*

Click here to review the Terms of Sale document

I have read and agreed with the Terms of Sale.

Request Type*

Return

Warranty

Invoice#, Quote# or PO#*

Quantity to be returned*

Sales Rep*

Purchase Date*

MM slash DD slash YYYY

Install Date*

MM slash DD slash YYYY

Failure Date*

MM slash DD slash YYYY

Issue Detail Overview

Product Line*

LED Neon Flex Type*

Landscape Type*

Static Fixture Issue?*

Entire Fixture

Half the Fixture

First cutting Unit Only

Spots

Color Changing Fixture Issue?*

Entire Fixture

Half the Fixture

First cutting Unit Only

Spots

Pixel Fixture Issue?*

Entire Fixture

Half the Fixture

First cutting Unit Only

Spots

Color Bleeding / Bridging

Landscape Flex Issue?*

Entire Fixture

Half the Fixture

First cutting Unit Only

Spots

Required Testing For the Entire Fixture Issue*

All required testing must be done before continuing the process.

Check the power supply

Ensure it is outputting the correct voltage

Apply pressure to the connector to check for improper pin alignment

Inspect the profile for burns, cracks, or gaps

Check the resistance between + and -

Isolate each fixture and connect to the power supply one at a time to find possible shorts

Required Testing For Half of the Fixture Issue*

All required testing must be done before continuing the process.

Inspect the profile for burns, cracks, or gaps

If the fixture is powered from both sides, apply pressure to the connector to check for improper pin alignment

Required Testing For First Cutting Unit Issue*

All required testing must be done before continuing the process.

If the fixture has been assembled with Snap Connectors in the field, ensure that the pins have not been inserted on the LED side of the PCB. Please provide a photo of the cut end for our reference

Required Testing For Spots Issue*

All required testing must be done before continuing the process.

Inspect the profile for burns, cracks, or gaps

Apply pressure to the connector to check for improper pin alignment

Required Testing For Fixture is Displaying Incorrect Colors*

All required testing must be done before continuing the process.

Check for internal shorts by connection V+ and V- to power, the fixture should light blue

Check the length of the signal line

Make sure your power supply is outputting enough power for the length of your fixture

Make sure your controller is outputting the correct program

Make sure the pixels you've programmed are equal to the number of cutting units

Inspect the profile for burns, cracks, or gaps

Please provide images of the issue you are experiencing*

Maximum allowed file size: 128MB

Drop files here or

Max. file size: 128 MB.

Warranties will not be honored without providing photographs of the issue or return of the product.

Please provide any additional details of the reason for this return/warranty claim:*

You are consenting to pay for the shipment charges for the return. If testing reveals a manufacturer defect, the shipping cost may be credited to you.*

Yes