OUR RETURN POLICY

Buyer acknowledges that upon receipt of product Buyer has (30) thirty business days to notify GLLS if the order received is not satisfactory. This includes receipt of wrong product, order not filled completely, missing parts, etc. Thirty days after receipt, GLLS assumes Buyer’s order has been processed and fulfilled properly. During the thirty-day period if Buyer wishes to return any unused product for return or exchange for any reason other than incorrect product received, a re-stocking fee may apply as outlined in section 2. Only product in new condition, or custom cut product that was cut by GLLS, is eligible for return.

Re-stocking fees

Returned product that is in the same condition as received and was not cut by GLLS (ie. complete product roll) is subject to a 10% re-stocking fee. Product that was custom cut by GLLS and returned is subject toa 25% re-stocking fee. Product that has been cut or altered by Buyer, or shows signs of visible use, is not eligible for return.

Custom Products + orders

Custom made products, which are defined as those products that have been produced specifically to buyers’ specifications, are not eligible for return or exchange. Custom products that contain defects will be replaced or repaired consistent with the warranty terms. Custom orders are those orders which are put into production specifically at Buyer’s request. Custom orders always require lead times. Buyer acknowledges that any payments or deposits placed on custom made products and custom orders are non-refundable once production has begun.