GLLS is committed to providing defect-free products that function “as-advertised”. The terms of this limited product warranty (“Limited Warranty”) guarantee the product(s) will be free from defect and function per the product’s specification and datasheet for the stated term.
This Limited Warranty is in effect for the warranty period of 10-year (120-months) for all GLLS branded LED Lighting Products from the date of purchase to the original buyer. GLLS does not warranty any third-party products supplied by GLLS.
GLLS shall be the sole determiner of whether a product is defective under this Limited Warranty. The terms of the Limited Warranty are as follows:
1. GLLS will replace or repair, at its discretion, any light fixture that is defective or inoperable within the duration of this Limited Warranty.
GLLS reserves the right to replace failed products with a similar or newer product, depending on availability or technology advancements.
1. GLLS shall be responsible under this Limited Warranty to repair or replace only the actual inoperable or defective light fixture—not surrounding fixtures. The customer understands that LED lights degrade over time, and it may be necessary to dim or adjust any replacement pieces to match existing surrounding fixtures.
2. GLLS does not warranty LED degradation over time. LED degradation is a part of the LED lifecycle, and it is expected that over time, the LED light fixture will lose brightness—with the amount depending on the operating environment and daily run-time.
3. GLLS is not responsible for any third-party warranty costs such as labor, equipment rental, or permits.
4. If for any reason GLLS cannot provide you with the exact fixture type for your warranty case, GLLS will provide you with the closest equivalent product at that time
5. GLLS does not warranty for fitness for a particular purpose.
6. This Limited Warranty only applies to factory assembled and molded light fixtures and does not apply todo-it-yourself assembly. Additionally, any factory assembled product that has been modified, altered, or cut, in any way, without GLLS’ expressed written authorization will void the Limited Warranty.
7. GLLS requires the customer to follow its RMA system for all warranty claims. Any product returned without an RMA will not be accepted for consideration for warranty or credit.
8. No warranty claim shall exceed the original purchase price, and all warranty claims are replacement only and not subject to a cash refund.
9. This Limited Warranty only applies to product failure and does not cover damage or failure, all or in part, from the following causes: improper installation, use, operation, storage, maintenance, acts of God, extreme weather, lightning strikes, power surges, induced vibration, civil unrest, vandalism, general wear or aging, mechanical and power connections, or any circumstances that are not applicable to the reasonable use of the product. General wear or aging is not considered a product defect if it does not result in inoperable conditions. A product shall not be considered defective solely as a result of the failure of individual LED components contained in the product to emit light if the number of inoperable components is less than fifteen (15%) of the total number of LED components in the product.
10. This Limited Warranty is automatically voided by the use of non-approved third-party controls, power supplies or any other manufacturer’s components, or if the product is used outside of its intended applications or for the stated purpose or conditions for which it is designed, as stated in GLLS’ written data sheets and installation instructions.
11. GLLS is not responsible for any expedited shipping costs for replacement parts under this Limited Warranty.
12. On any and all returns, exchanges, or warranty claims, GLLS does not cover, refund, or credit back, shipping fees, duties, tariffs, or taxes.
For replacement/repair service of an alleged defective product under this Limited Warranty, the original owner at the time of the initial installation of the product must contact GLLS for a Return Material Authorization(RMA) number and provide GLLS with the original contractual documents for the purchase of the product. RMA numbers may be obtained by calling customer service at +1 (888) 580-6366, Option 4 (Information and troubleshooting assistance are also available at these numbers) in North America.
Once an RMA number is obtained, the alleged defective product shall be returned (at the customer’s expense)directly to GLLS or the location designated by GLLS at the time the RMA is issued. The product must be returned within thirty (30) days of RMA issuance for the RMA to remain valid. All shipping boxes and packing slips must be marked with the valid RMA number.
If a solution for the alleged defective product is required immediately, the customer may order (at their own expense) the replacement product required to solve the immediate issue from GLLS. If the customer purchases an immediate replacement of a product from GLLS that is found to be defective and covered by this Limited Warranty, GLLS will issue a credit for the replacement product and standard shipping. If the product that is returned with the RMA is found to be a defective product and covered by this Limited Warranty, GLLS will provide the remedy outlined in this Limited Warranty and any replacement product will be provided with standard shipping (free of charge). If the product that is returned with the RMA is not found to be defective product by GLLS, GLLS will return the product to the customer at the customer’s expense.
Any product returned to GLLS without an RMA or without contacting GLLS first will be considered “lost” and not eligible for this Limited Warranty.
GLLS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED (INCLUDING MERCHANTABILITY ORFITNESS FOR A PARTICULAR PURPOSE), OTHER THAN AS SET FORTH IN THIS LIMITED WARRANTY.
THIS LIMITED LIABILITY DOES NOT COVER, AND UNDER NO CIRCUMSTANCE SHALL GLLS BE LIABLEFOR, ANY INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE WHATSOEVER ARISING OUT OF ORIN ANY WAY RELATED TO ANY DEFECT IN OR NON-PERFORMANCE OR IMPROPER PERFORMANCEOF THE PRODUCTS. IF ANY TERM OR PROVISION OF THIS LIMITED WARRANTY IS INVALID, ILLEGAL,OR UNENFORCEABLE IN ANY JURISDICTION, SUCH INVALIDITY, ILLEGALITY, OR UNENFORCEABILITY WILL NOT AFFECT ANY OTHER TERM OR PROVISION OF THIS LIMITED WARRANTY OR INVALIDATEOR RENDER UNENFORCEABLE SUCH TERM OR PROVISION IN ANY OTHER JURISDICTION.
GLLS is committed to providing defect-free products that operate trouble-free. All GLLS manufacturing facilities are ISO 9001 registered and maintain strict quality assurance standards. Within the terms of this Limited Warranty, GLLS’ products are warrantied to meet the performance criteria outlined within the written specification/manuals/data sheets and be free of defects in material and workmanship.
This Limited Warranty is in effect for the warranty period of 5-year (60-months) for all GLLS branded LED Lighting Products from the date of purchase to the original buyer. GLLS does not warranty any third-party products supplied by GLLS.
GLLS shall make the determination of whether a product is defective in its reasonable discretion with consideration given to the overall performance of the product. If a Product has been deemed defective in its materials or workmanship, GLLS will repair or replace (at GLLS’ sole discretion) the defective product at no charge, excluding labor. GLLS reserves the right to use similar, new, reconditioned, refurbished, repaired or re-manufactured product or parts in the limited warranty solution process. This shall be the customer’s sole remedy concerning any GLLS product. The aggregate remedy for any claim shall not exceed the total amount of the purchase price for the defective product.
Under no circumstances will GLLS be required to give a refund. The cost of labor or administration is not included under this Limited Warranty.
This Limited Warranty only applies to reasonable indoor and outdoor usage of the product in commercial applications, when properly installed and wired in accordance with all instructions, building codes, the latest UL Standards of Safety, NEC, CSA or any other domestic or international safety agencies.
Any defect in a product arising out of the product’s unreasonable use shall not be covered by this Limited Warranty. For example, operating conditions of/for the product must not exceed temperatures or other exposures outside the range of the product’s rated limits set by GLLS. This Limited Warranty does not cover damage or failure caused in part by improper installation, use, operation, storage, maintenance, acts of God, extreme weather, lightning strikes, power surges, induced vibration, civil unrest, vandalism, general wear or aging, sun damage, mechanical and power connections, or any circumstances that are not applicable to the reasonable use of the product. General wear or ageing is not considered a product defect if it does not result in inoperable conditions. A product shall not be regarded as defective solely because of the failure of individual LED components contained in the product to emit light if the number of inoperable components is less than fifteen (15%) of the total number of LED components in the product.
As part of this Limited Warranty, GLLS acknowledges and understands that its products often require professional installers, permits, equipment rental, third-party labor, and other associated costs of installation. However, GLLS expressly disclaims any warranty for any of these costs in the event of product failure. Any costs of installation of warrantied product shall be borne solely by the purchaser, with GLLS’ sole responsibility being the repair or replacement of the defective or failed product.
Similarly, GLLS’ Limited Warranty does not include any on-site visits to inspect product. GLLS reserves the right to require the return of potentially defective product for inspection, at GLLS’ expense, prior to repairing or replacing. GLLS also reserves the right to deny any warranty claim if the purchaser is unable to return the product for inspection. If time is of the essence, the customer has the option to purchase replacement product, subject to refund after return and inspection of defective or failed product.
1. GLLS shall be responsible under this Limited Warranty to repair or replace only the actual inoperable or defective light fixture—not surrounding fixtures. The customer understands that LED lights degrade over time, and it may be necessary to dim or adjust any replacement pieces to match existing surrounding fixtures.
2. GLLS does not warranty LED degradation over time. LED degradation is a part of the LED lifecycle, and it is expected that over time, the LED light fixture will lose brightness—with the amount depending on the operating environment and daily run-time.
3. GLLS is not responsible for any third-party warranty costs such as labor, equipment rental, or permits.
4. If for any reason GLLS cannot provide you with the exact fixture type for your warranty case, GLLS will provide you with the closest equivalent product at that time
5. GLLS does not warranty for fitness for a particular purpose.
6. This Limited Warranty only applies to factory assembled and molded light fixtures and does not apply to do-it-yourself assembly. Additionally, any factory assembled product that has been modified, altered, or cut, in any way, without GLLS’ expressed written authorization will void the Limited Warranty.
7. GLLS requires the customer to follow its RMA system for all warranty claims. Any product returned without an RMA will not be accepted for consideration for warranty or credit.
8. No warranty claim shall exceed the original purchase price, and all warranty claims are replacement only and not subject to a cash refund.
9. This Limited Warranty only applies to product failure and does not cover damage or failure, all or in part, from the following causes: improper installation, use, operation, storage, maintenance, acts of God, extreme weather, lightning strikes, power surges, induced vibration, civil unrest, vandalism, general wear or aging, mechanical and power connections, or any circumstances that are not applicable to the reasonable use of the product. General wear or aging is not considered a product defect if it does not result in inoperable conditions. A product shall not be considered defective solely as a result of the failure of individual LED components contained in the product to emit light if the number of inoperable components is less than fifteen (15%) of the total number of LED components in the product.
10. This Limited Warranty is automatically voided by the use of non-approved third-party controls, power supplies or any other manufacturer’s components, or if the product is used outside of its intended applications or for the stated purpose or conditions for which it is designed, as stated in GLLS’ written data sheets and installation instructions.
11. GLLS is not responsible for any expedited shipping costs for replacement parts under this Limited Warranty.
12. On any and all returns, exchanges, or warranty claims, GLLS does not cover, refund, or credit back, shipping fees, duties, tariffs, or taxes.
For replacement/repair service of an alleged defective product under this Limited Warranty, the original owner at the time of the initial installation of the product must contact GLLS for a Return Material Authorization(RMA) number and provide GLLS with the original contractual documents for the purchase of the product. RMA numbers may be obtained by calling customer service at +1 (888) 580-6366, Option 4 (Information and troubleshooting assistance are also available at these numbers) in North America
Once an RMA number is obtained, the alleged defective product shall be returned (at the customer’s expense)directly to GLLS or the location designated by GLLS at the time the RMA is issued. The product must be returned within thirty (30) days of RMA issuance for the RMA to remain valid. All shipping boxes and packing slips must be marked with the valid RMA number.
If a solution for the alleged defective product is required immediately, the customer may order (at their own expense) the replacement product required to solve the immediate issue from GLLS. If the customer purchases an immediate replacement of a product from GLLS that is found to be defective and covered by this Limited Warranty, GLLS will issue a credit for the replacement product and standard shipping. If the product that is returned with the RMA is found to be a defective product and covered by this Limited Warranty, GLLS will provide the remedy outlined in this Limited Warranty and any replacement product will be provided with standard shipping (free of charge). If the product that is returned with the RMA is not found to be defective product by GLLS, GLLS will return the product to the customer at the customer’s expense.
Any product returned to GLLS without an RMA or without contacting GLLS first will be considered “lost” and not eligible for this Limited Warranty.
GLLS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED (INCLUDING MERCHANTABILITY ORFITNESS FOR A PARTICULAR PURPOSE), OTHER THAN AS SET FORTH IN THIS LIMITED WARRANTY.
THIS LIMITED LIABILITY DOES NOT COVER, AND UNDER NO CIRCUMSTANCE SHALL GLLS BE LIABLEFOR, ANY INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE WHATSOEVER ARISING OUT OF ORIN ANY WAY RELATED TO ANY DEFECT IN OR NON-PERFORMANCE OR IMPROPER PERFORMANCEOF THE PRODUCTS. IF ANY TERM OR PROVISION OF THIS LIMITED WARRANTY IS INVALID, ILLEGAL,OR UNENFORCEABLE IN ANY JURISDICTION, SUCH INVALIDITY, ILLEGALITY, OR UNENFORCEABILITY WILL NOT AFFECT ANY OTHER TERM OR PROVISION OF THIS LIMITED WARRANTY OR INVALIDATEOR RENDER UNENFORCEABLE SUCH TERM OR PROVISION IN ANY OTHER JURISDICTION.
This terms of sale exists between Green LED Lighting Solutions, LLC (“GLLS”) and (“Buyer”).Purchaser acknowledges and agrees that they have reviewed all quotes and attachments prior to placing this order and ensured its accuracy. GLLS is not responsible for inaccuracies in orders. Purchaser acknowledges and agrees that the contents of this order encompass their entire order and no outside documents, including but not limited to phone calls, emails, faxes, etc., are to be incorporated into this order. Purchaser acknowledges and accepts that written purchase orders must mirror this order and acknowledges this is the responsibility of the Purchaser. Purchaser further acknowledges and accepts the order as the controlling document regardless of any outside communications that may indicate otherwise. GLLS is not responsible if purchaser later finds inaccuracies in this order, regardless of other communications.
Buyer acknowledges that upon receipt of product Buyer has (30) thirty business days to notify GLLS if the order received is not satisfactory. This includes receipt of wrong product, order not filled completely, missing parts, etc. Thirty days after receipt, GLLS assumes Buyer’s order has been processed and fulfilled properly. During the thirty-day period if Buyer wishes to return any unused product for return or exchange for any reason other than incorrect product received, a re-stocking fee may apply as outlined in section 2. Only product in new condition, or custom cut product that was cut by GLLS, is eligible for return.
Returned product that is in the same condition as received and was not cut by GLLS ( ie. complete product roll) is subject to a 10% re-stocking fee. Product that was custom cut by GLLS and returned is subject toa 25% re-stocking fee. Product that has been cut or altered by Buyer, or shows signs of visible use, is not eligible for return.
Custom made products, which are defined as those products that have been produced specifically to buyers’ specifications, are not eligible for return or exchange. Custom products that contain defects will be replaced or repaired consistent with the warranty terms but are not eligible for refund. Custom orders are those orders which are put into production specifically at Buyer’s request. Custom orders always require lead times. Buyer acknowledges that any payments or deposits placed on custom made products and custom orders are non-refundable once production has begun.
GLLS does its best to estimate lead times, when applicable, and estimate delivery dates. However, due to factors that are often beyond our control, Buyer acknowledges that GLLS has made no guarantees as to the actual date of delivery. Buyer further acknowledges that this sale is no way contingent upon a specified date of delivery. GLLS accepts no liability for any costs incurred should Buyer have project deadlines that are not met. All orders from GLLS to the customer are shipped FOB origin.
If Buyer elects to have their order shipped via expedited shipping methods, Buyer acknowledges that expedited shipping refers to the actual shipping method and begins after the order has been processed, produced (if applicable) and packaged. Buyer acknowledges that an order may take up to 48 hours to process for shipment and any expedited shipping times do not include order processing times. Although GLLS does its best to promptly fulfill and process orders for shipment, buyer acknowledges that no guarantees have been made as to order processing times, same day shipment, etc. Buyer further acknowledges that expedited shipping only refers to the actual shipment method and expedited shipping fees will not be refunded after shipment due to order processing delays.
The specific warranty terms and periods for your purchase will be outlined in the product documentation relating to the product(s) purchased. If you have any questions on this, please speak to your Account Manager.
GLLS product warranty is a parts only warranty and does not include labor, costs of installation, equipment rental, etc. GLLS assumes no liability for replacement costs and Buyer hereby acknowledges that GLLS is not responsible for any replacement costs aside from material replacement should product failure occur. Buyer also acknowledges that the warranty only covers defective product and GLLS will only replace the actual defective product, not the entire order. GLLS also reserves the right to repair failed product should that option exist.
Purchaser acknowledges and agrees that GLLS’ warranty is a parts-only warranty. In the event of product failure, GLLS is only responsible for product replacement and no other ancillary costs, such as but not limited to, labor, permits, equipment rental, 3rd party civil liability, etc.
If Buyer wishes to return a product for return or exchange within the (30) thirty-day window outlined in Section 1, Buyer must promptly contact GLLS and a RMA will be issued detailing the return procedures and time frames. Should Buyer fail to return the product within the timeframe outlined in the RMA, no refund or exchange will be given.
If Buyer encounters product failure during their warranty period, Buyer must notify GLLS and a RMA will be issued for the defective product detailing return procedures and timeframes. GLLS requires that Buyer return defective product for inspection prior to shipping replacement. If Buyer is unable to do this, Buyer acknowledges they will be required to purchase the replacement product and will be credited back the purchase price once the defective product is returned.
Purchaser agrees that any disputes arising out of this transaction shall be litigated in the State of Nevada, under the laws of the State of Nevada.